FAQ

• HANNspree Monitors are covered by a 3 (three) years Warranty to the consumer from the date of the original purchase of the product.

• HANNspree Touch Monitors are covered by a 2 (two) years Warranty to the consumer from the date of the original purchase of the products.

• HANNspree Open Frame Touch Monitor HO Series are covered by a 3 (three) years Warranty to the consumer from the date of the original purchase of the product. This applies for all of the units purchased after the 1st of July 2020.

Please check connect USB A-B cable , after connected, the problem can be solved. Please click here to download the guide manual.

Please contact our Technical Service Agent to confirm whether or not you require service, and if you are within the warranty period outlined in this manual.

Should the need for service arise, please contact the local Hannspree Customer Service centre. You can find the repair centre list in the dedicated section of our website.

Please click here to download a PDF informing you about our pixel policy and how to proceed.

1. It is recommended to use a soft cloth and alcohol cleaner.

2. Then spray the cleaner on the cloth and wipe the screen lightly.

3. Make sure the glass and screen are completely dry before using the device again.

Disconnect the power before cleaning. Wipe the outer shell with a clean, soft, lint-free cloth (apply a small amount of non-ammonia, non-alcohol based glass cleaner if necessary). To avoid damage to the coating, NEVER use alcohol, methanol, gasoline, or oil products on the outer shell.

Contact the Hannspree Technical Service Agent in your Country directly

E-mail: webservice_eu@hannspree.net

Please refer to the “Hannspree Technical Service Center” list you find in the package of the product you purchased.

The limited warranty does not cover damages to the product from faulty or improper installation or mishandling. However, please contact our Customer Service Center. Our Technical Service Agent will be very happy to help you in determining whether the repairs are covered by the limited warranty and in obtaining the necessary repairs.

Please contact our Customer Service. Our Technical Service Agents will help you conduct simple troubleshooting and fix minor problems. If your product needs repair, we will arrange a service for you. If the repair is not covered under warranty, we will explain the repair process and costs in advance before the repair.

In most cases, it will take between five and ten business days from the time we receive your product. To minimize the inconvenience during the repair, our Customer Service will keep you informed of the repair status. You may also contact our Customer Service or make an inquiry on our Website at any stage of the process.

Check if the source cables are properly connected. Refer to “Getting Started” section of your television user manual for how to connect a device to your television.

The webcam is plug & play and doesn’t need extra driver. Please make sure that the bundled USB B-A cable is connected to the PC.