FAQ

The Zeus 2 product will allow you to watch live TV services via a web service without any issues, as long as you have a stable internet connection with available Wifi.

The Zeus 2 product has been tested as working with a number of streaming services including Netflix, Spotify, Now TV, Sky Go, Disney + and Twitch. If you have a query on additional streamining services compatibility, please contact technicalsupport@eu.hannspree.com

The Zeus 2 product has been tested as working using the YouTube app, it also works using the YouTube Gaming variant.

Yes, the product incorporates a Mini HDMI port to allow connection to your TV display or Monitor. Please use the Mini HDMI to HDMI cable provided and connect it from your device to your corresponding display. If you need further assistance please contact technicalsupport@eu.hannspree.com

Yes - the product supports screen cast. You find this function in the Android Quick Settings menu.

Your TV receives the sound via HDMI. There is no sound on the tablet.

The Zeus 2 tablet incorporates both built in speakers and a microphone to allow you to connect with your friends, family and peers through voice calling apps.

Please make use of the provided power plug with DC input cable to charge your device - If you have any issues with this please contact technicalsupport@eu.hannspree.com

Yes - Using the USB-C cable provided, please connect this directly from your PC to your tablet device to begin charging.

Please contact the local authorized service center to discuss further and arrange an enquiry under warranty.

The product has been tested and confirmed as compatible using a range of 'work from home' suited applications, if you do have further queries please contact technicalsupport@eu.hannspree.com

We do - However to ensure we're directing you to the right product, please contact technicalsupport@eu.hannspree.com to discuss further.

Using USB cable. Please connect the provided USB cable between the Zeus 2 device's USB type C port and your PC, then change the option in the quick settings menu for what you'd like to do with the device.

Please contact technicalsupport@eu.hannspree.com for further info on compatibility.

If you have any software you'd like to confirm as compatible with the Zeus 2 tablet, please contact technicalsupport@eu.hannspree.com to discuss more.

Unfortunately we cannot advise you on manually changing or amending the OS installed from sale. As this OS has been pre-determined as compatible with the device, we cannot gaurentee that any alternative OS would run correctly or cause the device to malfunction.

Yes

1. Reset under Settings.

2. Reset with Hotkeys. Press Volume + and power button at the same time until the Logo appears and disappears. While the screen is black press repeated the Volume + until the select boot mode appears.

In order to wake up the screen by touching please enable the “Gesture wakeup” function in the Settings.

Go to Files app, you will find the internal Storage.

No, it won't. Despite the tablet using Android's core, it hasn't undergone any rewriting. Additionally, the cross-platform hardware layer technology is developed and owned by a software solution supplier, which does not adopt the GNU GPL.

Please contact technicalsupport@eu.hannspree.com to get started.

Please contact hannspree@repairtech.co.uk to get started.

Please contact uksales@eu.hannspree.com for any business related enquiries on this product.

The Zeus 2 supports GPS/Galileo/GLONASS/Beidou.

Please check the security setting of the router and change to WPA2.

The Apollo 2 product will allow you to watch live TV services via a web service without any issues, as long as you have a stable internet connection with available Wifi.

The Apollo 2 product has been tested as working with a number of streaming services including Netflix, Spotify, Now TV, Sky Go, Disney + and Twitch. If you have a query on additional streamining services compatibility, please contact technicalsupport@eu.hannspree.com

The Apollo 2 product has been tested as working using the YouTube app, it also works using the YouTube Gaming variant.

Yes, the product incorporates a Mini HDMI port to allow connection to your TV display or Monitor. Please use the Mini HDMI to HDMI cable provided and connect it from your device to your corresponding display. If you need further assistance please contact technicalsupport@eu.hannspree.com

Yes - the product supports screen cast. You find this function in the Android Quick Settings menu.

Your TV receives the sound via HDMI. There is no sound on the tablet.

The Apollo 2 tablet incorporates both built in speakers and a microphone to allow you to connect with your friends, family and peers through voice calling apps.

Please contact technicalsupport@eu.hannspree.com for further information.

Please make use of the provided power plug with DC input cable to charge your device - If you have any issues with this please contact technicalsupport@eu.hannspree.com

Yes - Using the USB-C cable provided, please connect this directly from your PC to your tablet device to begin charging.

As long as your USB hub can provide a stable output of 5v, 2a - This will charge your device, please refrain from using peripheral charging stations that don't meet these requirements.

The product has been tested and confirmed as compatible using a range of 'work from home' suited applications, if you do have further queries please contact technicalsupport@eu.hannspree.com

We do - However to ensure we're directing you to the right product, please contact technicalsupport@eu.hannspree.com to discuss further.

Using USB cable. Please connect the provided USB cable between the Apollo 2 device's USB type C port and your PC , then change the option in the quick settings menu for what you'd like to do with the device.

Please contact technicalsupport@eu.hannspree.com for further info on compatibility.

If you have any software you'd like to confirm as compatible with the Apollo tablet, please contact technicalsupport@eu.hannspree.com to discuss more.

Unfortunately we cannot advise you on manually changing or amending the OS installed from sale. As this OS has been pre-determined as compatible with the device, we cannot gaurentee that any alternative OS would run correctly or cause the device to malfunction.

Yes

1. Reset under Settings.

2. Reset with Hotkeys. Press Volume + and power button at the same time until the select boot mode appears.

In order to wake up the screen by touching please enable the “Gesture wakeup” function in the Settings.

Go to Files app, you will find the internal Storage.

No, it won't. Despite the tablet using Android's core, it hasn't undergone any rewriting. Additionally, the cross-platform hardware layer technology is developed and owned by a software solution supplier, which does not adopt the GNU GPL.

Please contact technicalsupport@eu.hannspree.com to get started.

Please contact hannspree@repairtech.co.uk to get started.

Please contact uksales@eu.hannspree.com for any business related enquiries on this product.

Please check the security setting of the router and change to WPA2.

• Adjust the brightness of the LCD Screen to proper level in "Brightness setting".

• Turn down the volume.

• Set the time amount to proper level in "Screen timeout setting".

• Turn off Wireless (WLAN, Bluetooth) when not in use.

• Close the unused applications: tap the Multi-task then slide left or right the selected applications.

For the first two times of charging the battery, the charging time may take up to 10 hours,succeeding times may take up 5 hours. During charging,the battery icon on the screen will scroll. When charging is complete,the battery icon will turn green and stop scrolling. Note:Suggest power off the device to plug in power adapter for charging.

1. When the product is not in use, be sure to turn off the device.

2. Switch OFF WiFi / Bluetooth and close the unused apps to save battery.

3. If you have network applications running in the background (that are auto launched at boot, ex: checking the weather every 2 minutes) this will have an impact on the battery drain.

4. A screen set to maximum brightest also drains energy from the device. Set your device as well to have its screen go off after 2 minutes of non-use.

5. These things will help your battery conserve energy.

From Home screen, press "Email Icon" -> "Account setup".

1. Enter your google email address and password, and click "Next".

2. Follow the setup steps.

Please click here to download the SOP in order to fix the problem.

Go to Settings and choose Apps & notifications. Press Google Play Store to clear the storage and cache. Then open the Play Store again.

Please click here to download the SOP and follow the steps to fix the issue.

No, SN1ATP1 does not have GPS. Only location function is supported.

NO SN14TP1 does not have a FM Radio function

No, SN14TP1 does not support Vibration function.

Micro USB support OTG function.Support USB K/B, Mouse, USB flash disk.

No, SN14TP1 USB port does not support USB charging.

SN14TP1 does not have 3G function, therefore SN14TP1 does not have SIM card slot.

1. Make sure the HDMI cable is firmly connected at both ends.

2. Select HDMI input from the device user connected.

3. Make sure HDMI is enabled under Settings.

No, this function is not supported on Titan 2. When connected by HDMI to the TV, the tablet’s screen goes black and the image is only projected to the external screen, please connect a mouse in order to be able to use android on the external screen.

1. It is recommended to use a soft cloth and alcohol cleaner.

2. Then spray the cleaner on the cloth and wipe the screen lightly.

3. Make sure the glass and screen are completely dry before using the device again.

• Press Power key button 8 secs to reset the Tablet can be booted into system or not.

• Once enter Tablet main page, press Volume button to test the volume is working or not. (check the system is responding or not)

Universal Sleeve for Titan 2

LCD displays are made up of a set number of pixels and each pixel is made from 3 sub-pixels -one Red, one Blue and one Green. Every sub-pixel is addressed by its own transistor and so the manufacture of a glass substrate is very complex.

Hannspad tablets are covered by a 0/4/4 pixel policy: 0 bright dots / 4 dark dots / 4 total defect dots.

Only products above this tolerance will be considered as defective and thus will be treated in Warranty.

No, it won't. Despite the tablet using Android's core, it hasn't undergone any rewriting. Additionally, the cross-platform hardware layer technology is developed and owned by a software solution supplier, which does not adopt the GNU GPL.

• If the power is low, connect to the electric outlets.

• Press and hold the POWER/ Force-off button for 8 seconds until the Hannspree logo appears.

• Check the video display system is not in the external monitor mode.

To check if there are any system updates available, connect to WIFI and then Settings > About Tablet > System updates.

It is recommended to remove the Micro SC card from "Settings" -> "Storage" -> "Unmount SD card".

• Make sure the SD card is not damaged.

• Dismounting the SD card inappropriately may cause an SD card detection fail.

• When SD card is mounted, go to "Settings" -> "Storage" -> "SD card" -> "Mount SD card" to engage SD card manually or simply re-in

In Home screen, enter Explorer and you should find "SD Card" under Home.

(Folder "sd card" represents external Micro SD card storage.)

No, it won't. Despite the tablet using Android's core, it hasn't undergone any rewriting. Additionally, the cross-platform hardware layer technology is developed and owned by a software solution supplier, which does not adopt the GNU GPL.

Connect to WIFI and then Settings > About Tablet > System updates for the latest firmware.

There is no need to apply "Factory Data reset" after system update. All the updates will be applied automatically once OTA (over the air) update completed.

If user wants to apply "Factory Data reset", please be aware of all installed applications and use

Factory Resetting the device will delete all user data on the tablet.

1. Power off the tablet

2. Hold down button VOL + & Power at same time (about 8 seconds) until the hannspree logo appears. (without power adapter)

3. Select to “wipe data/factory reset” and press power key to confirm.

4. Select to “Yes- select all user data” and press power key to confirm.

5. System will show data wipe process in progress.

6. When completed select ”reboot system now”. And press the power key to confirm.

Press Power key button 8 secs to reset the Tablet can be booted into system or not.

i-phone system is IOS and the BT protocol is different from Android's.So normally Android can't support i-phone's BT.

Note: About other device of Apple will be the same situation.

PS: Some special device can support both of IOS and Android's BT because of they combine two protocol systems in one platform.

• Make sure both Bluetooth devices are turned ON. Tablet Bluetooth can be turned ON from "Settings" -> "Bluetooth".

• Make sure both Bluetooth devices are within the maximum Bluetooth range. (i.e. within 10 meters).

1. Turn on the WiFi

2. Press the WiFi Icon to On from "Settings" → "Wi-Fi".

3. Find a WLAN

4. Select a network from "Settings" → "Wi-Fi". Your Tablet will automatically search for available networks. Enter the network password if applicable – ensure this is typed correctly if you cannot connect first time

5. Add WLAN manually

6. Press "Add network" from "Settings" → "Wi-Fi". Enter the Network SSID and select Security type. Select Save to finish.

1. Make sure the access point is working.

2. If the access point can not be found from the Tablet automatically, manually set up the access point from "Settings" ->"Wi-Fi" -> "Add Wi-Fi network".

• Make sure both Bluetooth devices are turned ON. Tablet Bluetooth can be turned ON from "Settings" -> "Bluetooth".

• Make sure both Bluetooth devices are within the maximum Bluetooth range. (i.e. within 10 meters).

• Make sure that your device is not Low Energy or in Low Energy Mode. "

• The installed application is designed for cell phone and it may not support full screen resolution.

• The installed application is designed for cell phone as the cell phone is vertical type design but Tablet is horizontal type design.

• System will create a folder called "Download" under internal storage and store all downloaded files.

• Simply install it again from the original App Center. The App center will not charge for the application again if it was already purchased. The purchase record is associated with your user account.

• Click "Settings" -> "Applications" -> "Downloaded applications" and then select the application you wish to uninstall.

• NO SN14T72 does not have a FM Radio function

• Make sure the volume isn't turned down all the way or mute.
• Music on Tablet might be paused. If you are using a headphone with a play button, try pressing the play button to resume playing.
• Make sure power adapter insert to earphone jack. 

• Adjust the brightness of the LCD Screen to proper level in "Brightness setting".
• Turn down the volume.
• Set the time amount to proper level in "Screen timeout setting".
• Turn off Wireless (WLAN, Bluetooth) when not in use.
• Close the unused applications: tap the Multi-task then slide left or right the selected applications.

• For the first two times of charging the battery, the charging time may take up to 10 hours,succeeding times may take up 5 hours. During charging,the battery icon on the screen will scroll. When charging is complete,the battery icon will turn green and stop scrolling. Note:Suggest power off the device to plug in power adapter for charging.

• When the product is not in use, be sure to turn off the device.
• Switch OFF WiFi / Bluetooth and close the unused apps to save battery.
• If you have network applications running in the background (that are auto launched at boot, ex: checking the weather every 2 minutes) this will have an impact on the battery drain.
• A screen set to maximum brightest also drains energy from the device. Set your device as well to have its screen go off after 2 minutes of non-use.
• These things will help your battery conserve energy.

From Home screen, press "Email Icon" -> "Account setup".

• Enter your google email address and password, and click "Next". 
• Follow the setup steps.

• No, SN14T72 does not have GPS and does not support Location function.

• No, SN14T72 does not support Vibration function.

• Micro USB support OTG function.Support USB K/B, Mouse, USB flash disk.

• No, SN14T72 USB port does not support USB charging.

• SN14T72 does not have 3G function, therefore SN14T72 does not have SIM card slot.

• na

• Wipe the device using a clean cellulose sponge or chamois cloth (i.e. 3M clean cloth)
• We suggest to always clean the device powered off.

• Press Power key button 8 secs to reset the Tablet can be booted into system or not.
• Once enter Tablet main page, press Volume button to test the volume is working or not. (check the system is responding or not)

• LCD displays are made up of a set number of pixels and each pixel is made from 3 sub-pixels -one Red, one Blue and one Green. Every sub-pixel is addressed by its own transistor and so the manufacture of a glass substrate is very complex.
• Hannspad tablets are covered by a 0/4/4 pixel policy: 0 bright dots / 4 dark dots / 4 total defect dots.
• Only products above this tolerance will be considered as defective and thus will be treated in Warranty.

• No, it won't. Despite the tablet using Android's core, it hasn't undergone any rewriting. Additionally, the cross-platform hardware layer technology is developed and owned by a software solution supplier, which does not adopt the GNU GPL.

• If the power is low, connect to the electric outlets.
• Press and hold the POWER/ Force-off button for 8 seconds until the Hannspree logo appears.
• Check the video display system is not in the external monitor mode.

• It is recommended to remove the Micro SC card from "Settings" -> "Storage" -> "Unmount SD card".

• Make sure the SD card is not damaged.
• Dismounting the SD card inappropriately may cause an SD card detection fail.
• When SD card is mounted, go to "Settings" -> "Storage" -> "SD card" -> "Mount SD card" to engage SD card manually or simply re-in

• In Home screen, enter ES File Explorer or File Manager and you should find the external storage "sd-ext" under Local or "SD card" under Home.
  (Folder "sd card2" represents external Micro SD card storage.) to remove
   (Folder "sd card" represents internal storage.) to remove

• There is no need to apply "Factory Data reset" after system update. All the updates will be applied automatically once OTA (over the air) update completed.
• If user wants to apply "Factory Data reset", please be aware of all installed applications and use

• Power off the tablet
• Hold all 3 buttons VOL_, VOL + , Power at same time (about 8 seconds) until the hannspree logo appears.
• An image of a robot on its side will appear with a red exclamation mark. Press Vol - and power key at the same time to proceed to the recovery menu (sometimes this process requires some repeated attempts).
• Select to “wipe data/factory reset” and press power key to confirm. 
  Select to “Yes- select all user data” and press power key to confirm. 
  System will show data wipe process in progress.
• When completed select ”reboot system now”. And press the power key to confirm ****************Factory Resetting the device will delete all user data on the tablet.************

• Unwrap a paper clip and insert the end into the opening for the Reset button where it's located on the right side of your tablet's back cover until the screen goes dark. Then press the Power button to power on.

• i-phone system is IOS and the BT protocol is different from Android's.
• So normally Android can't support i-phone's BT.
• Note: About other device of Apple will be the same situation.
• PS: Some special device can support both of IOS and Android's BT because of they combine two protocol systems in one platform.

• Turn on the WiFi
• Press the WiFi Icon to On from "Settings" → "Wi-Fi".
• Find a WLAN
• Select a network from "Settings" → "Wi-Fi". Your Tablet will automatically search for available networks. Enter the network password if applicable – ensure this is typed correctly if you cannot connect first time
• Add WLAN manually
• Press "Add network" from "Settings" → "Wi-Fi". Enter the Network SSID and select Security type. Select Save to finish.

• Make sure both Bluetooth devices are turned ON. Tablet Bluetooth can be turned ON from "Settings" -> "Wireless & networks" -> "Bluetooth".
• Make sure both Bluetooth devices are within the maximum Bluetooth range. (i.e. within 10 meters).

• Make sure the access point is working. 
• If the access point can not be found from the Tablet automatically, manually set up the access point from "Settings" -> "WIRELESS & NETWORKS" ->"Wi-Fi" -> "Wi-Fi Settings" -> "Add Wi-Fi network".

• The installed application is designed for cell phone and it may not support full screen resolution.

• The installed application is designed for cell phone as the cell phone is vertical type design but Tablet is horizontal type design.

• The system will create a folder called "Download" under internal storage and store all downloaded files.

• Simply install it again from the original App Center. The App center will not charge for the application again if it was already purchased. The purchase record is associated with your user account.

• Click "Settings" -> "Applications" -> "Downloaded applications" and then select the application you wish to uninstall.

• Make sure the volume isn't turned down all the way or mute.
• Music on Tablet might be paused. If you are using a headphone with a play button, try pressing the playbutton to resume playing.
• Make sure the power adapter is not inserted into the earphone jack port.

• Adjust the brightness of the LCD Screen to proper level in "Brightness setting".
• Turn down the volume.
• Set the time amount to proper level in "Screen timeout setting".
• Turn off Wireless (WLAN, Bluetooth) when not in use.
• Close the unused applications: tap the Multi-task then slide left or right the selected applications.

• For the first two times of charging the battery, the charging time may take up to 10 hours,succeeding times may take up 5 hours. During charging,the battery icon on the screen will curl in blue color. When charging is complete,the battery icon will stop curling.
• Note: We suggest power off the device to plug in power adapter for charging.

• When the product is not in use, be sure to turn off the device.
• Switch OFF WiFi / Bluetooth and close the unused apps to save battery.
• If you have network applications running in the background (that are auto launched at boot, ex: checking the weather every 2 minutes) this will have an impact on the battery drain.
• A screen set to maximum brightest also drains energy from the device. Set your device as well to have its screen go off after 2 minutes of non-use.
• These things will help your battery conserve energy.

• From Home screen, press "Email Icon" -> "Account setup".
• Enter your google email address and password, and click "Next".
• Follow the setup steps.

• No, SN1ATP does not have GPS. Only location function is supported.

• Yes, the SN1ATP does have a FM Radio function

• No, SN1ATP does not support Vibration function.

• Micro USB support OTG function.Support USB K/B, Mouse, USB flash disk.

• Yes, SN1ATP2 USB port supports USB charging by pc.

• The SN1ATP does not have 3G function, therefore SN1ATP does not have SIM card slot.

• Make sure the HDMI cable is firmly connected at both ends.
• Select HDMI input from the device user connected & make sure the HDMI on the tablet is enabled.

• Wipe the device using a clean cellulose sponge or chamois cloth (i.e. 3M clean cloth)
• For preventing wrong operation, it is suggested to clean the device after power off.

• Press Power key button 8 secs to reset the Tablet can be booted into system or not.
• Once enter Tablet main page, press Volume button to test the volume is working or not. (check the system is responding or not)

• ACCESSORY 1    ACCESSORY 2

• LCD displays are made up of a set number of pixels and each pixel is made from 3 sub-pixels -one Red, one Blue and one Green. Every sub-pixel is addressed by its own transistor and so the manufacture of a glass substrate is very complex.
• Hannspad tablets are covered by a 0/4/4 pixel policy: 0 bright dots / 4 dark dots / 4 total defect dots.
• Only products above this tolerance will be considered as defective and thus will be treated in Warranty.

• No, it won't. Despite the tablet using Android's core, it hasn't undergone any rewriting. Additionally, the cross-platform hardware layer technology is developed and owned by a software solution supplier, which does not adopt the GNU GPL.

• If the power is low, connect to the electric outlets.
• Press and hold the POWER/ Force-off button for 8 seconds until the Hannspree logo appears.
• Check that the video display system is not in the external monitor mode.

• It is recommended to remove the Micro SC card from "Settings" -> "Storage" -> "Unmount SD card".
• Make sure the SD card is not damaged.
• Dismounting the SD card inappropriately may cause an SD card detection fail.
• When SD card is mounted, go to "Settings" -> "Storage" -> "SD card" -> "Mount SD card" to engage SD card manually or simply re-in

• In Home screen, enter ES File Explorer or File Manager and you should find the external storage "sd-ext" under Local or "SD card" under Home.
   (Folder "sd card" represents external Micro SD card storage.) to remove

• To check if there are any system updates available, connect to WIFI and then Settings > About Tablet > System updates.
• There is no need to apply "Factory Data reset" after system update. All the updates will be applied automatically once OTA (over the air) update completed.
• If user wants to apply "Factory Data reset", please be aware of all installed applications and use

• Select the item "Backup & reset" under Settings.
• Select Factory data reset.

• Press Power key button 8 secs to reset the Tablet can be booted into system or not.

• i-phone system is IOS and the BT protocol is different from Android's.
• So normally Android can't support i-phone's BT.
• Note: About other device of Apple will be the same situation.
• PS: Some special device can support both of IOS and Android's BT because of they combine two protocol systems in one platform.

• Please follow the SOP by clicking here.

• Turn on the WiFi
• Press the WiFi Icon to turn from Off to On (Select WiFi to turn it from OFF to ON)
• Find a WLAN
• Select a network from "Settings" → "Wi-Fi". Your Tablet will automatically search for available networks. Enter the network password if applicable – ensure this is typed correctly if you cannot connect first time
• Add WLAN manually
• Press "Add network" from "Settings" → "Wi-Fi". Enter the Network SSID and select Security type. Select Save to finish.

• Make sure both Bluetooth devices are turned ON. Tablet Bluetooth can be turned ON from "Settings" -> "Bluetooth".
• Make sure both Bluetooth devices are within the maximum Bluetooth range. (i.e. within 10 meters).

• Make sure the access point is working.
• If the access point can not be found from the Tablet automatically, manually set up the access point from "Settings" -> "Wi-Fi" -> "Wi-Fi Settings" -> "Add network".

The installed application is designed for cell phone and it may not support full screen resolution.

The installed application is designed for cell phone as the cell phone is vertical type design but Tablet is horizontal type design.

System will create a folder called "Download" under internal storage and store all downloaded files.

Simply install it again from the original App Center. The App center will not charge for the application again if it was already purchased. The purchase record is associated with your user account.

Click "Settings" -> "Applications" -> "Downloaded applications" and then select the application you wish to uninstall.

• Make sure the volume isn't turned down all the way or mute.
• Music on Tablet might be paused. If you are using a headphone with a play button, try pressing the play button to resume playing.
• Make sure power adapter insert to earphone jack.    

• Adjust the brightness of the LCD Screen to proper level in "Brightness setting".
• Turn down the volume.
• Set the time amount to proper level in "Screen timeout setting".
• Turn off Wireless (WLAN, Bluetooth) when not in use. 
• Close the unused applications: tap the Multi-task  then slide left or right the selected applications.

For the first two times of charging the battery, the charging time may take up to 10 hours,succeeding times may take up 5 hours. During charging,the battery icon on the screen will scroll. When charging is complete,the battery icon will turn green and stop scrolling. Note:Suggest power off the device to plug in power adapter for charging.

When the product is not in use, be sure to turn off the device.
Switch OFF WiFi / Bluetooth and close the unused apps to save battery.
If you have network applications running in the background (that are auto launched at boot, ex: checking the weather every 2 minutes) this will have an impact on the battery drain. 
A screen set to maximum brightest also drains energy from the device. Set your device as well to have its screen go off after 2 minutes of non-use. 
These things will help your battery conserve energy.

From Home screen, press "Email Icon" -> "Account setup". 

1. Enter your google email address and password, and click "Next". 
2. Follow the setup steps.

Please click here to download the SOP in order to fix the problem.

Go to Settings and choose Apps & notifications. Press Google Play Store to clear the storage and cache. Then open the Play Store again.

Please click here to download the SOP and follow the steps to fix the issue.

No, SN1ATP1 does not have GPS. Only location function is supported.

NO SN14TP1 does not have a FM Radio function

No, SN14TP1 does not support Vibration function.

Micro USB support OTG function.Support USB K/B, Mouse, USB flash disk.

No, SN14TP1 USB port does not support USB charging. 

SN14TP1 does not have 3G function, therefore SN14TP1 does not have SIM card slot. 

1. Make sure the HDMI cable is firmly connected at both ends.
2. Select HDMI input from the device user connected.
3. Make sure HDMI is enabled under Settings.

No, this function is not supported on Titan 2. When connected by HDMI to the TV, the tablet’s screen goes black and the image is only projected to the external screen, please connect a mouse in order to be able to use android on the external screen.

• It is recommended to use a soft cloth and alcohol cleaner.
• Then spray the cleaner on the cloth and wipe the screen lightly.
• Make sure the glass and screen are completely dry before using the device again.

• Press Power key button 8 secs to reset the Tablet can be booted into system or not.
• Once enter Tablet main page, press Volume button to test the volume is working or not. (check the system is responding or not)

Universal Sleeve for Titan 2

LCD displays are made up of a set number of pixels and each pixel is made from 3 sub-pixels -one Red, one Blue and one Green. Every sub-pixel is addressed by its own transistor and so the manufacture of a glass substrate is very complex.
Hannspad tablets are covered by a 0/4/4 pixel policy: 0 bright dots / 4 dark dots / 4 total defect dots.
Only products above this tolerance will be considered as defective and thus will be treated in Warranty.

No, it won't. Despite the tablet using Android's core, it hasn't undergone any rewriting. Additionally, the cross-platform hardware layer technology is developed and owned by a software solution supplier, which does not adopt the GNU GPL.

• If the power is low, connect to the electric outlets.
• Press and hold the POWER/ Force-off button for 8 seconds until the Hannspree logo appears.
• Check the video display system is not in the external monitor mode.

To check if there are any system updates available, connect to WIFI and then Settings > About Tablet > System updates.

It is recommended to remove the Micro SC card from "Settings" -> "Storage" -> "Unmount SD card".

• Make sure the SD card is not damaged.
• Dismounting the SD card inappropriately may cause an SD card detection fail.
• When SD card is mounted, go to "Settings" -> "Storage" -> "SD card" -> "Mount SD card" to engage SD card manually or simply re-in

In Home screen, enter Explorer and you should find "SD Card" under Home.
(Folder "sd card" represents external Micro SD card storage.)

No, it won't. Despite the tablet using Android's core, it hasn't undergone any rewriting. Additionally, the cross-platform hardware layer technology is developed and owned by a software solution supplier, which does not adopt the GNU GPL.

Connect to WIFI and then Settings > About Tablet > System updates for the latest firmware.

There is no need to apply "Factory Data reset" after system update. All the updates will be applied automatically once OTA (over the air) update completed. 
If user wants to apply "Factory Data reset", please be aware of all installed applications and use

Factory Resetting the device will delete all user data on the tablet.

1. Power off the tablet
2. Hold down button  VOL + & Power  at same time (about 8 seconds) until the hannspree logo appears. (without power adapter)
3. Select to “wipe data/factory reset” and press power key to confirm.
   • Select to “Yes- select all user data” and press power key to confirm.
   • System will show data wipe process in progress.
4. When completed select ”reboot system now”. And press the power key to confirm

Press Power key button 8 secs to reset the Tablet can be booted into system or not.

i-phone system is IOS and the BT protocol is different from Android's. So normally Android can't support i-phone's BT.
Note: About other device of Apple will be the same situation.
PS: Some special device can support both of IOS and Android's BT because of they combine two protocol systems in one platform.

• Make sure both Bluetooth devices are turned ON. Tablet Bluetooth can be turned ON from "Settings" -> "Bluetooth".  
• Make sure both Bluetooth devices are within the maximum Bluetooth range. (i.e. within 10 meters). 

1. Turn on the WiFi
2. Press the WiFi Icon to On from "Settings" → "Wi-Fi".
3. Find a WLAN
4. Select a network from "Settings" → "Wi-Fi". Your Tablet will automatically search for available networks. Enter the network password if applicable – ensure this is typed correctly if you cannot connect first time
5. Add WLAN manually
6. Press "Add network" from "Settings" → "Wi-Fi". Enter the Network SSID and select Security type. Select Save to finish.

1. Make sure the access point is working.

2. If the access point can not be found from the Tablet automatically, manually set up the access point from "Settings" ->"Wi-Fi" -> "Add Wi-Fi network".

• Make sure both Bluetooth devices are turned ON. Tablet Bluetooth can be turned ON from "Settings" -> "Bluetooth".

• Make sure both Bluetooth devices are within the maximum Bluetooth range. (i.e. within 10 meters).

• Make sure that your device is not Low Energy or in Low Energy Mode.