Warranty Terms

HANNSPREE Limited Warranty Coverage

 

Hannspree Europe Holdings B.V., (hereinafter referred to as “Hannspree”) or its Authorised Agent, warrants that the products supplied are free from defective material and workmanship (other than those parts excluded below) during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, Hannspree will, repair or replace the product with a similar product. Replacement product or parts may include refurbished or remanufactured parts or components. During the period of this limited warranty, both labour and parts (other than those excluded below) will be covered.


 

  • The warranty period starts from the date of the original purchase. The purchase receipt or other proof of purchase must be provided to claim the warranty services. Customers will be charged a service fee for the services rendered if such documentation is not available.
  • This limited warranty ONLY COVERS failures due to defects in materials or workmanship.
  • Hannspree only provides services during normal business hours and only under reasonably safe conditions and circumstances. Hannspree will not provide service if environmental conditions are deemed unsafe.
  • If the number of blind spots or light spots found on any display is less than the number guaranteed by manufacture, Hannspree Europe Holdings B.V. has the right to refuse to provide service or demand charges from the customer for any service costs.
  • All the rights of the warranty are neither transferable nor refundable.
  • Hannspree Limited Warranty Terms and Conditions are valid for European Union and EFTA (Switzerland, Liechtenstein, Norway, Iceland) only.
  • The contents of this warranty policy may alter without prior notice.

Warranty

 

  • HANNspree Pad Tablet PCs are covered by a 2 (two) year Warranty to the consumer from the date of the original purchase of the product. It does not apply to consumable parts such as batteries. These are covered by the warranty for a limited period of 6 (six) months.
  • HANNspree Monitors are covered by a 3 (three) years Warranty to the consumer from the date of the original purchase of the product.
  • HANNspree Touch Monitors are covered by a 2 (two) years Warranty to the consumer from the date of the original purchase of the products.
  • HANNspree Open Frame Touch Monitor HO Series are covered by a 3 (three) years Warranty to the consumer from the date of the original purchase of the product.

HANNspree Pad Tablet PCs Charging Note

 

  • All rechargeable batteries are consumable and have a limited life, over time the capacity and performance decrease with chemical aging. Battery life also depends on the number of charging cycles and the way of use.
  • The rechargeable battery in your device is not designed to be kept on charge 24/7.
  • Do not attempt to replace the battery of your device by yourself, you may damage the battery and this could cause overheating and injury.

  • To better protect the battery, pay attention to the following points:
    1. Once fully charged, to avoid overcharging the battery and potential damage, remove the product from the charging point

    2. Do not charge and use the device at the same time (please note that this device does not support long-term plug-in charging and simultaneous operation)

    3 Never attempt to charge a damaged battery or device

    4. Stop using the product immediately if the device appears to swell

    5. Use the device only in environments with adequate operating temperatures (not exceeding 40°C)

    6. Avoid constantly discharging the battery to the point of forced shutdown.

    7. Unless you intend to use the device for an extended period of time (1-2 months), keep it charged at least 40~50%.

  • Stop using your device immediately if it appears "swollen" and notify your nearest repair center. Battery inflation is most likely caused by deterioration of the lithium battery due to improper use.
     

EXCLUSIONS AND LIMITATIONS

 

  • This limited warranty DOES NOT COVER consumables, such as batteries, bulbs, etc. All other parts are covered by this warranty.
  • This Limited Warranty applies only to Hannspree-branded hardware products. It does not apply to consumable parts such as touch module or IP54/65 sealing protection. Those are covered by the warranty for a limited period of 12 months.
  • This limited warranty DOES NOT COVER normal wear and tear or cosmetic damage; damages that occur in shipment; failures caused by products not supplied by Hannspree; failures that result from accidents, misuse, abuse, neglect, mishandling, alteration, faulty or improper installation, operation and maintenance, repair or attempted repair by anyone not authorised by Hannspree, or use in violation of instructions furnished by the manufacturer, setup adjustments, power surges, modification, or commercial use, rental use of the product, service by anyone other than the warrantor; or damage that is attributable to acts of God, such as flood, storm or lightning.
  • The above warranties do not extend to units of which the serial numbers or other identification labels have been removed, altered, damaged, defaced, or rendered illegible.


 

NEITHER THIS WARRANTY NOR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL EXTEND BEYOND THE WARRANTY PERIOD. NO RESPONSIBILITY IS ASSUMED BY HANNSPREE EUROPE GMBH. FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES OR INJURIES RESULTING FROM THE USE OR INABILITY TO USE THE PRODUCT. 

HANNSPREE SHALL NOT BE LIABLE FOR DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECTS IN THE PRODUCT, DAMAGES BASED UPON INCONVENIENCE, LOSS OF USE OF THE PRODUCT, LOSS OF TIME, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, INTERFERENCE WITH BUSINESS RELATIONSHIP, OR OTHER COMMERCIAL LOSS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIABILITY OF HANNSPREE IS LIMITED TO THE COST OF THE REPAIR AND/OR REPLACEMENT OF THE PRODUCT. THIS WARRANTY IS IN LIEU OF ALL WARRANTIES EXPRESSED OR IMPLIED AND NO REPRESENTATIVE OR PERSON IS AUTHORISED TO ASSUME FOR US LIABILITY IN CONNECTION WITH THE SALE OF OUR TV. HANNSPREE RESERVES THE RIGHT TO AMEND ANY OF THESE TERMS AND CONDITIONS WITHOUT NOTIFICATION. 

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS AND SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER IN ANY WAY.